- Returns -
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we will gladly accept a return of any full priced or sale item subject to the following conditions:
- the item must be returned within 14 days of purchase together with original proof of purchase. It is best that all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe
- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
If you have any questions regarding your return, please contact orders@wildflowerlane.com.au
For any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.